Chatbots

Chatbot is an Artificial Intelligence software leveraging machine learning capabilities to work. 

Chatbot’s job:To get the input (text or voice) from the user and return the processed response.

Example of Chatbot: Amazon’s Alexa or Google’s Assistant software. 

How Chatbot works:

Chatbot is a computer program which uses machine learning techniques, voice recognition, and Natural Language Processing to conduct an intelligent conversation with human being. Chatbot imitate the human behavior and responses and pass the Turing test.

Consider an example:
Suppose you are browsing an e-commerce website, generally a website has a lot of options to choose from, and sometime in a hurry you may not be able to find a particular product you want. To help you out form this, a chat window pops up and form chat window you can ask questions and the that will guide you through the buying process. Today this chat is powered by a bot, which replace the need to called up customer service for the help. 

Categories of Chatbot:

The Chatbot can be categorized as:

•  Informational bots (provide information back to our users, such as response to the basis calls)
• Application bots (put a front end onto some of our applications, such as voice or text interactions which we see in ATMs while withdrawing or depositing money)
• Productivity bots (Creating a bot on the top of backend Enterprise applications which allow executives or sales people to ask questions about the state of the business, and get answers through voice or text)

Where the Chatbots are found?

•      Chat services
•    Facebook Messenger
•    Mobile applications
•    Web application